Month: June 2020

“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.” – Andy Gilman Bad things happen. Sometimes you see them coming, sometimes you don’t. Sometimes, you cause them. Your business — and all the others — is susceptible to crises. And in times of extreme danger or difficulty, […]

Did you know it costs five times as much to capture a new customer as it does to keep an existing one? That’s right, you heard me correctly. It’s stupid expensive to capture new customers so what do you do? Where do you invest your time and resources at a time when everyone is being […]