How to Respond to Negative Patient Reviews Online

How to Respond to Negative Patient Reviews Online

Whoever said there’s no such thing as bad publicity clearly lived before the advent of online reviews. Taking criticism from others is difficult enough when it’s done in private and comes from people who have your best interests at heart. But, when your practice is blasted on Google or Facebook for a bad patient experience, […]

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healthcare-ceo-podcast-Bill Layman

The Healthcare CEO Podcast With Special Guest Dr. Bill Layman

Welcome to the Healthcare CEO podcast. Join us as Daniel Fernandez, healthcare leader and patient experience advocate leads dynamic one-on-one discussions with healthcare executives, consultants, and other industry experts. Listen in as they share actionable insights and unique perspectives into the day in the life of a healthcare CEO. *The following has been adapted from […]

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